upyourservice44

Partnership Power: A Smart New Way To Improve Customer Satisfaction And Your Life!

In the beginning, great products were enough to guarantee your business success. With product sophistication, "six sigma" manufacturing and zero defects you could consistently beat the competition without having to worry about other ways to improve cu... Read >

The Police Debates Demonstrate An In-House Customer Service Workshop That Worked

When a senior officer of the Singapore Police Force (SPF) asked for my opinion about service improvement, mindset training and new technology, I became curious. I did some detective work of my own and discovered the SPF holds internal debates on prov... Read >

Empowerment Makes Dollars, Sense And Can Improve Customer Loyalty

Empowerment exists when employees have the authority to make decisions and take appropriate actions to improve customer loyalty without first seeking approval from others. Empowerment allows frontline service staff to act quickly for their customers,... Read >

Improve Customer Service Quality By Designing With Clients In Mind

I am regularly amazed by brand new facilities that are obviously user-unfriendly. Huge investments of time and money...but who are they designing it for?! If you want to improve customer service quality, every decision needs to be made with clients in mi... Read >

Set A Customer Service Culture With Three Steps To Welcome

What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures – and different points of view. We talked about the se... Read >

Make it Person-to-Person To Improve Customer Experience

Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. When human energy flows and connects, good things (can) get done and you can... Read >

Long Forgotten? Use Customer Service Skills To Stir Old Accounts Back To Life

An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial to business: “In my business (home construction and remodeling), I have many accounts w... Read >

8 Ways To Improve Customer Satisfaction

Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Here are eight proven ways to improve customer satisfaction by finding out what they value, what they care about, and what they really want: 1. Ask them! ... Read >

Create A Vision For Your Customer Service Training

During a cold winter season, smart organizations get busy preparing for spring. One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service training and other measures... Read >

Winning Via Strangeness

Birth is a miracle. A new life enters the world, and everyone coos. Youth then offers a blessing of discovery—where every encounter is a learning experience. And then, inevitably, comes an awkward time in all of our lives when we search our souls to figur... Read >

In Challenging Times, Customer Service Quality Matters Most!

As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service quality. This is exactly the wrong thing to do, because customer service quality matters now more than ever. Here’s why: A. When ... Read >

The Amazing Harvey Mackay Demonstrates Impeccable Customer Service Skills

Harvey Mackay is the author of Swim With the Sharks Without Being Eaten Alive and other bestsellers. More than 10,000,000 of his books have been purchased around the world. He is also a master of using excellent customer service skills. Harvey is f... Read >

Take A Stand For Customer Service Leadership By Using The Right Words

Advanex (formerly Kato Spring) is a global company with head offices in Japan. They make every kind of spring you can imagine, from microscopic chip connectors to monster steel coils for securing aircraft cargo doors. Paul Kato, grandson of the fo... Read >

Australian Service Gets Hopping, But Customer Service Excellence Doesn’t Last

Australia welcomed the world for an Olympic extravaganza in 2000. This international event galvanized the nation to provide customer service excellence. When the Olympics ended, the world went back home. Australians continued serving one another, but ... Read >

Doing Right Or Doing Better To Improve Customer Experience?

I arrived at the airport early. The check-in agent was very polite, but also concerned. Despite my confirmed Business Class ticket, the airline had no record of my reservation, and Business Class was already fully booked. I asked if seats were... Read >